How do I track my HVC order status?

HVC provides multiple order tracking options depending on your customer tier and preference:

Tracking Method

Access

Update Frequency

Information Available

|----------------|--------|------------------|---------------------|

Email Inquiry	Send to `order@hv-caps.com` with PO number	Response within 4 hours	Production stage, estimated ship date
WeChat/WhatsApp Service	Add official account	Response within 2 hours (business hours)	Quick status check, photos of packed goods
Online Portal	Available for strategic accounts (>$100K/yr)	Real-time	Full visibility: production → QC → packing → ship tracking
Dedicated Account Manager	Assigned for preferred accounts	Proactive updates	Personalized communication, issue escalation point

Order Status Stages:

Order Confirmed → Raw Material Allocated → In Production → QC Testing → Packing → Shipped → In Transit → Delivered [Day 0] [Day 1-3] [Day 4-21] [Day 22-23] [Day 24] [Day 25+] [Tracking #]

Pro tip: Include your email address and mobile number with every PO to enable automatic status notifications at each milestone transition.